Shipping Policy

Last Updated: September 12, 2026

Thank you for shopping with UrbanMarts. We are committed to getting your order to you safely and as quickly as possible. Please review the following shipping policy before placing your order.

1. Order Processing

• Orders are typically processed within 2-5 business days after payment is confirmed.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Once your order has been shipped, you will receive a shipping confirmation and tracking information when available.
• Processing times may be longer during sales, holidays, or periods of unusually high order volume.

2. Shipping & Delivery Times

Delivery times depend on your location and the shipping method selected at checkout.

Estimated delivery times are:

• Standard Shipping: 3–7 business days
• Express Shipping: 2–3 business days, where available

Please note that these are estimated delivery times and are not guaranteed. Delays may occur due to weather, courier disruptions, customs, incorrect address information, or other circumstances beyond our control.

3. Shipping Charges

Shipping costs are calculated and displayed at checkout based on your delivery address, order size, and available shipping method.

From time to time, UrbanMarts may offer free shipping promotions. Any applicable promotion and its terms will be clearly stated on our website.

4. Tracking Your Order

When tracking is available, you will receive a tracking number by email or through the contact information provided at checkout.

Please allow up to 48 hours for tracking information to update after your order has been shipped.

5. Incorrect or Incomplete Shipping Address

Please make sure your shipping information is accurate before completing your order.

If you provide an incorrect or incomplete address, delivery may be delayed or the package may be returned to us. UrbanMarts is not responsible for additional shipping costs resulting from an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping information, please contact us as soon as possible after placing your order. We will do our best to assist you, but we cannot guarantee that changes can be made after an order has been processed or shipped.

6. Delayed or Lost Packages

If your package is delayed, please first check the tracking information provided by the shipping carrier.

If the tracking information indicates that your package has been delivered but you have not received it, please check with household members, neighbors, building management, or the delivery carrier.

If you still cannot locate your package, contact us and we will do our best to assist you.

UrbanMarts is not responsible for packages that are confirmed as delivered by the shipping carrier.

7. Damaged Packages

If your order arrives damaged, please contact us as soon as possible with your order number and clear photographs of the damaged package and product.

We will review the situation and determine the appropriate resolution in accordance with our return/refund policy.

8. International Shipping

If international shipping is available for your location, additional customs duties, taxes, or import fees may apply.

Any customs duties, taxes, or import charges imposed by the destination country are the responsibility of the customer unless otherwise stated at checkout.

International delivery times may vary due to customs processing and other factors outside our control.

9. Multiple Items in One Order

Depending on product availability and fulfillment locations, items from the same order may occasionally be shipped separately. If this happens, you may receive multiple tracking numbers and deliveries.

10. Contact Us

If you have questions about your order or our shipping policy, please contact the UrbanMarts customer support team through the contact information provided on our website.

We are happy to help with shipping-related questions and order concerns.

Thank you for choosing UrbanMarts!